Instead of reading through a stack of documents to find one detail, ask for it. The Assistant answers from the patient in front of you, drawing on their health record, the files you've added to the encounter, and their form submissions.
Opening the Assistant
- Open the encounter you're working in
- Click Ask Assistant
- Type your question
The Assistant stays scoped to that encounter, so its answers are always about the patient you're looking at. Some examples of what you can ask the assistant include:
- Pull details out of documents, e.g. “What did the recent imaging show?”
- Get oriented quickly, e.g. “Summarize the referral and supporting documents”
- Check you have what you need, e.g. “Has this patient completed their intake form?”
Where Its Answers Come From
The Assistant works from three things:
- The patient's health record, including anything your team has contributed
- The files you've added to this encounter, once they've finished processing
- The patient's form submissions
While the Assistant works, a status message describes what it's doing, such as reading a document or searching the record.
Adding a Document Mid-Conversation
If you realize partway through that a file is missing, you don't need to leave the conversation.
- Click Attach file in the message box
- Select the file
The file is added to the encounter's Attachments and becomes available to the conversation once it's processed.
Managing Conversations
- New chat starts a fresh conversation
- Chat History returns you to an earlier one
- Delete chat removes a conversation you no longer need
Troubleshooting
| Problem | Solution |
|---|---|
| The Assistant says it can't find something you know is in a document | Check the file's Status in Attachments. A file still processing isn't available yet |
| An answer looks wrong | Open the relevant file in Attachments and confirm against the original. Rephrasing the question more specifically often helps |
| You don't see Ask Assistant on an encounter | It may not be available based on your permissions. Contact your Thrive administrator for more information |
Related Features
- Adding Files to a Patient Encounter covers adding the files the Assistant works from
- Generating Clinical Documents covers producing notes and letters from the same context